How Benus Beauty collects, uses and protects your personal data.
Benus Beauty (“we”, “us”, “our”) sells skincare, haircare and K-Beauty products online at benusbeauty.com and from Shop B8, Moons Palace Hotel, Twelfth Street, Nairobi, Kenya.
We are the data controller for the personal data described here. You can reach us at info@benusbeauty.com or +254 799 555408.
This policy explains what we collect, why, who we share it with, and the rights you have. It covers Kenya’s Data Protection Act, 2019, and the UK and EU General Data Protection Regulation where those apply to you.
When you order: your name, delivery address, email address, phone number, the items you bought, and your order history.
When you create an account: the above, plus your login details. We never see your password in readable form.
When you pay: confirmation that payment succeeded, and a reference such as the last digits of a card or an M-Pesa code. We never receive or store your full card number, CVV or M-Pesa PIN — those go directly to our payment provider.
When you contact us: whatever you send us by email, WhatsApp, phone or the contact form.
When you subscribe: your email address, and your name if you give it.
When you browse: your IP address, device and browser type, the pages you visit, how you arrived, and cookie identifiers. What we collect here depends on the cookie choices you make.
To fulfil your order — process payment, arrange delivery, handle returns and refunds, answer your questions. Basis: performance of a contract with you.
To run the shop — fraud prevention, accounting, security, and records we are required to keep. Basis: our legitimate interests, and compliance with legal obligations.
To send marketing — offers, restocks and new arrivals, by email or SMS. Basis: your consent, which you can withdraw at any time.
To understand and improve the site — analytics and advertising measurement. Basis: your consent, given through the cookie banner.
Payments are handled by third-party providers, including Pesapal and Stripe, and by any other provider shown at checkout. They process your card or mobile-money details directly, under their own privacy policies and security certifications.
We receive only what we need to confirm and reconcile your order. We do not store card numbers.
We use MailPoet, Omnisend and FunnelKit to send newsletters, order updates and basket reminders. These tools record whether a message was delivered, opened or clicked, so we can tell what is useful and stop sending what is not.
Order-related messages — confirmations, dispatch notices, delivery updates — are part of fulfilling your order and are sent whether or not you have subscribed to marketing.
Every marketing message contains an unsubscribe link. Unsubscribing stops marketing immediately and does not affect your orders.
We use cookies for things the site cannot work without, and — only with your consent — for analytics and advertising.
Nothing beyond strictly necessary cookies is set until you accept, and you can change or withdraw your choice at any time.
Our Cookie Policy lists each cookie, what it does and how long it lasts.
We share personal data only with the organisations that help us run the shop, and only what they need:
We do not sell your personal data.
Some of these providers store data outside Kenya, including in the European Union and the United States. Where data leaves Kenya we rely on the safeguards in the Data Protection Act, 2019, and, for transfers out of the EU or UK, on Standard Contractual Clauses or an adequacy decision.
Order records: seven years, to meet tax and accounting requirements.
Account details: for as long as your account is open, then deleted on request.
Marketing subscriptions: until you unsubscribe, and a short period afterwards so we can show that you did.
Enquiries: two years from your last message to us.
Analytics and advertising data: as set out in our Cookie Policy, and no longer than the retention configured in each tool.
You have the right to:
To exercise any of these, email info@benusbeauty.com. We will respond within the time the law allows, and we will not charge you for it.
If you are unhappy with how we have handled your data you can complain to the Office of the Data Protection Commissioner in Kenya, or to your local supervisory authority if you are in the EU or UK. We would rather you told us first, so we can put it right.
Our shop is not intended for children under 18, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.
The site runs over HTTPS, access to customer data is limited to people who need it for their work, and payment details never reach our systems.
No system is perfectly secure. If a breach ever affects your rights and freedoms we will notify you and the Office of the Data Protection Commissioner as the law requires.
We may update this policy as the shop changes. The version published here is the one that applies, and material changes will be flagged on the site.
Email info@benusbeauty.com
WhatsApp or call +254 799 555408
Shop B8, Moons Palace Hotel, Twelfth Street, Nairobi, Kenya
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