A: Browse our products, add items to your cart, and proceed to checkout. You will receive a confirmation email or SMS once your order is placed.
A: Please contact us immediately. If your order has not yet been dispatched, we will do our best to make changes or cancel it. Once shipped, we cannot cancel or edit the order.
A: We accept M-Pesa, Pesapal, debit cards, and credit cards. All payments are processed securely.
A: At the moment, we do not offer cash on delivery. All orders must be prepaid through the website.
A: Yes. We deliver across Kenya. Nairobi deliveries take 1–2 business days, while other towns may take 2–5 business days.
A: Delivery fees vary depending on your location and will be displayed at checkout before payment.
A: For hygiene reasons, opened or used products cannot be returned. Unopened items in their original condition may be returned within 7 days of delivery.
A: Refunds are processed within 7–14 business days after we receive and inspect the returned product.
A: Yes. We only sell 100% genuine and authentic cosmetics sourced from trusted suppliers.
A: Each product page includes details and usage instructions. If you have sensitive skin or allergies, please consult a dermatologist before use.
A: No. You can shop as a guest. Creating an account, however, allows you to track orders and save your details for faster checkout.
A: You can reach us at info@benusbeauty.com
, call us on +254799555408 or visit our Nairobi shop at Twelfth Street, Moons Palace Hotel, Shop B8.
