Your Beauty, Simplified
Welcome to our FAQ section! Here, you’ll discover answers to common questions about our skincare and beauty products. We want to ensure you have all the information you need for a delightful shopping experience.
Once your order has been dispatched, you’ll receive an SMS and/or email with your tracking details.
For local deliveries within Kenya, our delivery team may contact you directly to arrange drop-off.
If you haven’t received your tracking details or need assistance, you can contact our support team with your order number. You can also reach us via email or call us directly for quick help.
We want you to love your purchase! If you’re not satisfied, you can return items within 30 days of your order. Just make sure they are unopened and in their original packaging.
We accept major credit cards like Visa, MasterCard, and M-Pesa, along with PayPal for your convenience.
Shipping times vary based on your location and the shipping method you choose. Typically shipping takes between 1-3 business days.
If your order is delayed, please reach out to our customer support team. Well help you track down your shipment and ensure you get your order as soon as possible.
