Skip to content Everything you need to know about ordering, delivery and returns. If your question is not here, message us on WhatsApp and a real person will help.
Once your order has been dispatched, you’ll receive an SMS and/or email with your tracking details.
For local deliveries within Kenya, our delivery team may contact you directly to arrange drop-off.
If you haven’t received your tracking details or need help, contact us with your order number — by email, WhatsApp or phone.
You can return an item within 7 days of delivery, provided it is unopened, still sealed and in its original packaging. For hygiene and safety we cannot accept beauty products once they have been opened, used or unsealed.
Returns are free — we cover the cost of getting the item back to us. Full details are on our Returns & Delivery page.
We accept M-Pesa, major credit and debit cards including Visa and MasterCard, and PayPal.
Nairobi — same-day delivery on orders placed before 5pm, Monday to Saturday.
Rest of Kenya — 1 to 3 business days.
Delivery is a flat KSh 150, and free on orders over KSh 3,000.
Please get in touch with your order number and we’ll track down your shipment and get it to you as quickly as we can.
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